Hotel de la Source
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Gyors tények
Bejelentkezés ettől: | 15:00 |
|---|---|
Kijelentkezés eddig: | 11:00 |
Reggeli | Reggelit kínál |
Háziállatok | Háziállat nem vihető |
Gyermek | Gyerekbarát szálloda |
Kényelmi szolgáltatások
További részletek erről a hotelről: Hotel de la Source
Hotel de la Source
Located in Stavelot, Hotel de la Source is in a rural area and near a boardwalk/promenade. Royal Golf des Fagnes and RAVeL Spa - Francorchamps - Stavelot are worth checking out if an activity is on the agenda, while those wishing to experience the area's natural beauty can explore High Fens – Eifel Nature Park and Domaine de Bérinzenne. Centre Culturel Stavelot and Spa-Jalhay-Stoumont Cultural Center are also worth visiting. Spend some time exploring the area's activities, including golfing. Along with a restaurant, this smoke-free hotel has a fitness center and a bar/lounge. Free WiFi in public areas and a free manager's reception are also provided. Other amenities include a snack bar/deli, a sauna, and self parking. Hotel de la Source offers 90 accommodations with minibars and safes. Beds feature premium bedding. Televisions come with cable channels. Refrigerators and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hair dryers. This Stavelot hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is offered daily and irons/ironing boards can be requested. Recreational amenities at the hotel include a sauna and a fitness center.
Értékelés: 2026. aug. 10.
Ott-tartózkodás: 2026. aug.
Értékelés: 2026. máj. 18.
Ott-tartózkodás: 2026. máj.
Beautiful Hotel ruined by bad Management
Unfortunately the management do a poor job of ensuring the staff give the service you would expect from this great opportunity.
We were a large group of sixteen adults and two children, and having driven from the UK with an early start, we were all looking forwards to a refreshing drink.
The staff on duty in the bar when we arrived were surly and unfriendly, it was clear that they were not going to receive the friendly smiling welcome we had hoped for.
We went out for a pre-arranged dinner with some friends and returned around 11:00 pm to find the bar closed, despite there being plenty of customers eager to enjoy an evening drink.
The next morning at breakfast there were two staff greeting us, but the hot food had run out and the staff said it would be at least 15 minutes before they could replenish the heated trays. The staff were more interested in talking to each other than making sure the food buffet was cleaned and replenished.
We had a meal in the hotel the following night and the serving staff were friendly and efficient, the food was acceptable but without telling us, they had reduced the menu to three starters and three main courses which was a shame because we had already looked at the menu and chosen our dishes which were not now available.
Because of the bar staff and the reduced menu went out for dinner on the next night, and again the bar was closed upon our return. Not too much of a problem because we have realised it was closed for 11 pm, and we stayed at the restaurant for a couple of drinks.
One of our party had seen the bad review which
Had said the bar was closed at 10:30 pm, which had been answered by the management stating the bar was always open from 09:00 am till 11:00 pm.
Sunday was out last night at The Hotel and because we were travelling early the next day we we went out for dinner early and make sure to return just after 10:00 pm so we could have a nightcap while the children were put to bed.
You can imagine our surprise when discovered the bar was closed. I asked the member of staff on reception why, he was very arrogant and he said because they closed it if there were no people there, I said we were a large group, could you please serve us? He refused. I showed him the review with the answer by management that the bar was open every day till 11:00 pm
He changed his mind and said that it was open, but only for soft drinks as he wouldn’t serve any alcohol.
Such a shame such a beautiful hotel is ruined by poor management.
Michael
Szálloda válasza
Értékelés: 2026. máj. 22.
Thank you for taking the time to share your detailed feedback regarding your recent three-day stay at our hotel. We are sincerely grateful that you chose our establishment to host your large family group.
It is a pleasure to read that you found our property to be a "really well constructed and laid out hotel" and that you enjoyed our "great location next to the Spa-Francorchamps racing circuit." We are also delighted that your dinner experience highlighted our "friendly and efficient" serving staff.
However, we have taken very careful note of your comments regarding the consistency of our bar opening hours, the breakfast buffet replenishment, and the communication with our reception team. This does not reflect the 4-star Superior standards we strive to provide. Your remarks have already been shared with our Department Heads to ensure immediate operational adjustments.
Our Maître d'Hôtel was present throughout your stay and had the pleasure of serving your group on several occasions. He was deeply saddened to read your review and genuinely regrets that he could not connect with you personally before your departure. He would have greatly appreciated the opportunity to discuss your preferences in real-time to fully meet your expectations.
To address this further, our Maître d'Hôtel will be reaching out to you directly via email in the coming days.
We thank you again for your valuable constructive feedback, which helps us improve our service quality. We hope to have the opportunity to welcome you and your family back in the future to offer you the flawless experience you rightfully expect.
Warm regards,
The General Manager
Értékelés: 2026. jún. 20.
Ott-tartózkodás: 2026. jún.
Értékelés: 2026. márc. 21.
Ott-tartózkodás: 2026. márc.
Értékelés: 2026. febr. 28.
Ott-tartózkodás: 2026. febr.
friendly staff, exceptional restaurant, comfortable rooms.
Szálloda válasza
Értékelés: 2026. márc. 2.
Merci pour votre retour très complet et pour ce beau commentaire qui fera plaisir à toute l'équipe.
Bien à vous,
L'équipe de l'Hôtel de la Source
Nagyon jó elhelyezkedés
Francorchamps, Route Du Circuit 22, 4970, Belgium|0,78 km a városközponttól
Érkezés és távozás
Bejelentkezés ettől:
15:00
Kijelentkezés eddig:
11:00
Hasznos információk
Gyerekbarát szálloda
A pótágyak hozzáadásával kapcsolatos részletekért vedd fel a kapcsolatot a szállodával.
2 éves kor alatt
Ingyenes
Háziállat nem vihető
Reggelit kínál
Reggeli opciók
Kontinentális reggeli
Reggeli ára
9 094 Ft (≈ 25 EUR)/fő
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