VISIONAPARTMENTS Basel - Self check-in

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Fast facts

Check in from:	3:00 PM
Check out before:	10:00 AM
Pets	Pets allowed with an extra charge

Amenities

WiFi

Parking

Pool

Fitness Center

Restaurant

Non-smoking

More about VISIONAPARTMENTS Basel - Self check-in

VISIONAPARTMENTS Basel - Self check-in

With a stay at VISIONAPARTMENTS Basel Nauenstrasse in Basel (Sankt Alban), you'll be steps from BIS Tower and 5 minutes by foot from Via Gottardo. This apartment is 0.2 mi (0.3 km) from Basel University and 0.6 mi (0.9 km) from Heiliggeistkirche. Enjoy the recreation opportunities such as a seasonal outdoor pool or make use of other amenities including complimentary wireless internet access. Enjoy a satisfying meal at La Lup Bistro serving guests of VISIONAPARTMENTS Basel Nauenstrasse. Wrap up your day with a drink at the poolside bar. Continental breakfasts are available for a fee: Mon-Fri from 7:00 AM to 11:00 AM, Sat-Sun from 8:00 AM to 12:00 PM. Featured amenities include express check-out, laundry facilities, and an elevator. Limited parking is available onsite. Make yourself at home in one of the 127 guestrooms, featuring kitchenettes with stovetops and microwaves. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided weekly.

Reviews from

Mentioned by travelers

Family traveler

Comment: Aug 6, 2026

Stayed in: Aug 2026

Unlivable

Awful experience of a hot night in Basel in this apartment with no ventilation or possibility of opening the windows! Unlivable. Obviously, the absence of staff on-site does not help matters. We gave up our second night. Customer service response: "Unfortunately, we have no influence over the temperature inside the apartment". If not for the comfort of its guests, what does the host feel responsible for?

Couple

Comment: Aug 1, 2026

Stayed in: Jul 2026

Absolutely no recommendation!

We were recently at the Vision Apartments in Basel and our stay was a complete disappointment from arrival to departure.
There were problems as early as the day of arrival – the check-in did not work, we had to change rooms a total of three times, and the start of our vacation was very stressful as a result. The room was not clean at all. There was hair everywhere, there were stains, and overall the accommodation made an unkempt impression. Something like this is absolutely unacceptable to us.
For the price, we would have expected significantly more cleanliness and a smooth process.
Absolute no-go. We will not stay there again and unfortunately cannot recommend this accommodation.

Anonymous traveler

Comment: Apr 3, 2026

Stayed in: Mar 2026

I recently stayed at VISION APARTMENTS Basel and overall had a comfortable visit. The space itself was clean and well-presented, and the location made it easy to get around the city.
There were a few areas where the experience could be improved. Communication with customer service was a bit slow at times—especially when we were trying to arrange luggage storage prior to check-in, which took longer than expected to coordinate.
Additionally, the TV did not appear to have access to local or news channels, which may be something to note for guests who like to stay connected to local programming. Although I have called and complained a couple of times.
Lastly, some clearer instructions for the lighting system would have been helpful. It took a bit of trial and error to figure out which switches controlled which lights.
Overall, I had a pleasant stay, and with a few small adjustments, the experience could be even smoother for future guests.

Family traveler

Comment: May 21, 2025

Stayed in: May 2025

Very disapointing expérience

We paid a very high price for two rooms, yet we did not receive even the minimum level of service that one would expect from even the most modest hotels.
Here are the main issues that made our stay very unpleasant:
There is no staff member available on site. Every time we need something, we are required to send an email and wait hours for a reply. If something needs to be delivered to the room, we are told it will only be available the next day.
The pillows provided are extremely small and uncomfortable. We had to wait until the next day to receive replacements, which were also uncomfortable.
When we requested fresh towels, we were told that we had just arrived and needed to wait 2 or 3 days. As a result, we had to dry our used towels each time we needed them.
The curtains in the room are very dirty and even torn in some areas.
The breakfast is very limited in variety and includes poor-quality items. Worse still, several items became unavailable. We requested plain yogurt (which was available on the first day) and were told by the staff that there was no more and we would have to wait until Monday — and this was on a Friday. The same happened with olive oil on the third day; the server simply said there was no stock and nothing could be done. A large hotel without even a small bottle of olive oil available is unacceptable.
However, what upset us the most was the dishonesty.
On the first day, we were assigned two rooms on separate floors despite being accompanied by an elderly person over 70 years old who requires assistance. One of the rooms was very small. I sent two emails and called customer service to request that one of the rooms be changed. After a lengthy phone call, your staff member assured me it was not possible to give us two rooms on the same floor due to high occupancy, but he could switch the small room on the 6th floor for another on the 5th floor. I agreed. He assured me the change would be made immediately upon receiving my email, and that I would receive a new code for the replacement room for the rest of our stay.
After waiting for over an hour with no response, I called again. This time I spoke with another person who told me, "Yes, we received your email, but we cannot do anything as the hotel is fully booked." I explained that his colleague had already promised me a room change on the 5th floor, to which he replied, "No, I have no record of that and there is nothing I can do."
If the hotel was truly full, why was I offered a room on the 5th floor earlier — and then denied this an hour later?
Frankly, every day we experienced something that upset us. We are truly disappointed, especially because there is no one we can speak to directly. Having to constantly write emails just to get basic service is extremely tiring. Is this what a vacation is supposed to be — writing emails all day?

Anonymous traveler

Comment: Dec 14, 2025

Stayed in: Dec 2025

Booked hotel for pool it was advertised as all year round heated pool it closed in September
Room wasn’t clean bin was full of rubbish and cigarette nubs
Very dusty radiator grubby walls soap dispenser was broken curtains didn’t close bed was too low to floor no usb chargers and no towels was changed